Orders can be cancelled within 1 hour of placement.
After 1 hour, order enters processing
Once shipped, follow return process.
You might still have time to cancel your order if you have yet to receive notification it has shipped.
How to Cancel
1) Log into your account
2) Find order in "Order History"
3)Select "Cancel Order" if within window
Or
Email us at community@clematismen.com if you are unable to access your account page.
Include order number in all correspondence. Never email sensitive information. We will be able to access your order details or ask for further information to cancel order.
If it is too late to cancel your order, please refer to our return policy and 30 day fit check, which allows a one time exchange or refund for your first pair of each item purchased. Unopened purchases may be returned for a full refund within 45 days of delivery. See full policies below.